Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through Freeborn 1776.
Order Processing
Orders are typically processed within 2–3 business days after payment has been successfully confirmed.
Processing time is separate from shipping time and is not included in the estimated 5–8 business day shipping period.
Business days do not include weekends or public holidays.
Processing times may be extended during periods of high demand, product launches, promotional campaigns, holidays, inventory checks, or due to circumstances outside our reasonable control.
Shipping Method and Estimated Delivery
Freeborn 1776 currently offers one shipping method:
Flash Shipping: 5–8 business days
The estimated 5–8 business day shipping period begins once the order has been processed, dispatched, and transferred to the shipping carrier.
The estimated total delivery time from the date the order is placed is therefore approximately 7–11 business days, including:
- 2–3 business days for order processing.
- 5–8 business days for shipping after dispatch.
All processing and delivery times are estimates and are not guaranteed.
Shipping and delivery times may be extended due to circumstances involving third parties or events outside the reasonable control of Freeborn 1776, including shipping carrier delays, customs processing, local postal services, severe weather, public holidays, strikes, high shipping volumes, transportation disruptions, incorrect shipping information, or other unforeseen events.
Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before payment is completed.
The shipping price may vary depending on the destination, available promotions, and other conditions shown during checkout.
Order Tracking
Once your order has been processed and shipped, you may receive a shipping confirmation email containing your tracking number or tracking link.
Please allow some time for the tracking information to become available after the shipping carrier receives the package. Tracking updates are managed by the carrier and may not appear immediately.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Freeborn 1776 is not responsible for delays, failed deliveries, returned packages, or lost orders caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at:
freeborn1776.support@gmail.com
We will make reasonable efforts to update the information, but we cannot guarantee that an address or shipping detail can be changed once the order has entered processing or has already been shipped.
Additional shipping charges may apply when an order must be resent because the customer provided an incorrect or incomplete address.
Delivery Delays
Delivery dates are estimates only.
Freeborn 1776 is not responsible for delays caused by shipping carriers, customs authorities, local postal services, weather conditions, holidays, strikes, high shipping volumes, transportation disruptions, or other third-party circumstances outside our reasonable control.
If we become aware that an order cannot be shipped within the timeframe originally communicated, we may contact the customer with an updated estimated shipping date and the available options regarding the delayed order.
Customs and Import Delays
For international orders, the package may be subject to customs inspections, import procedures, duties, taxes, or other requirements imposed by the destination country.
Customs processing times are controlled by the relevant authorities and are not included in our estimated delivery times.
Freeborn 1776 is not responsible for delays caused by customs inspections or import procedures.
Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.
Lost or Stolen Packages
Freeborn 1776 is not responsible for packages that have been marked as delivered by the shipping carrier but are subsequently reported as lost or stolen, except where otherwise required by applicable law.
If your tracking information shows that your package was delivered but you have not received it, please first check:
- Your mailbox or usual delivery area.
- With members of your household.
- With neighbors.
- With your building reception or property manager.
- Directly with the local shipping carrier.
Please contact us if you still cannot locate the package, and we will assist you with the available carrier information where reasonably possible.
Failed Delivery Attempts and Returned Packages
If a package cannot be delivered because of an incorrect address, incomplete shipping information, repeated failed delivery attempts, refusal of delivery, or failure to collect the package, it may be returned to the sender.
The customer may be responsible for any additional costs associated with reshipping the order.
Original shipping costs and return-to-sender charges may be deducted from any applicable refund, except where otherwise required by law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:
freeborn1776.support@gmail.com
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item.
- Clear photographs of the packaging and shipping label.
We will review the information provided and offer an appropriate solution in accordance with our Return and Refund Policy.
Do not discard the item or its original packaging until your request has been reviewed.
Returns Related to Shipping
Returns, replacements, and refunds are handled according to our Return and Refund Policy.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or Freeborn 1776 confirms otherwise in writing.
Contact
For questions regarding shipping, delivery, tracking, or an existing order, please contact us at: